Patient information

New Patient Information

Prepare for a first visit to Excellence Dental Care with practical information about records, health history, forms, and appointment questions.

Request an appointment

The current scheduling workflow is telephone-first. Call the practice, explain the reason for your visit, and let the team know whether you are a new or returning patient.

  • The reason for the appointment
  • Any symptoms, injury, or timing concerns
  • Relevant health or medication changes
  • Whether you have recent dental records or images

An appointment is confirmed only after the practice team confirms it with you. Call for current information about arrival time, rescheduling, or cancellation policies.

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Appointment policies

A little advance planning helps the practice prepare for your visit and offer appointment times to other patients when plans change.

  • Rescheduling or cancellations: Please notify the practice at least 24 hours in advance if you need to reschedule or cancel your appointment.
  • New-patient arrival: Please arrive 15 minutes early for your first appointment to allow time for any necessary paperwork.

What to expect at your first visit

Your first appointment is an opportunity for the dental team to understand your oral health, medical history, current concerns, and goals. Your dentist will complete an examination, discuss any recommended diagnostic images, and explain appropriate next steps based on your individual needs.

Please bring up any symptoms, questions, dental anxiety, or past experiences that may help the team make your visit more comfortable.

Appointments may last between 45 and 90 minutes depending on the care planned. Call the practice if you need to confirm how much time to allow for your visit.

What to bring

Call the practice if you are unsure which records or forms are needed. For your privacy, do not send sensitive health information through ordinary email unless the practice provides a secure method.

  • Completed new-patient forms requested by the practice
  • A current list of medications, allergies, and relevant health information
  • Recent dental records or images, if available and relevant
  • Your insurance card or current plan information if you intend to use dental benefits
  • Questions or concerns you would like to discuss

Ongoing preventive care

Regular examinations and professional cleanings can help maintain oral health and identify concerns early. The right recall schedule is not the same for every patient; your dentist will recommend timing based on your oral health, risk factors, and treatment history.

During visits, the team can review home-care techniques, explain findings, and help you understand the options available to you.

Technology used in your care

The practice may use digital X-rays, intraoral cameras, or 3D imaging when appropriate to support examination, diagnosis, treatment planning, and communication. The records recommended for you will depend on your clinical needs.

If you have an urgent dental concern

Call the practice promptly if you have severe dental pain, a knocked-out or broken tooth, swelling, or another urgent concern. Describe what happened and any symptoms so the team can advise you about the next step. Seek emergency medical care for difficulty breathing or swallowing, uncontrolled bleeding, significant facial trauma, or other potentially life-threatening symptoms.

Common questions

New patient FAQs

How should I prepare for my first dental appointment?

Complete any forms requested by the practice and bring a current medication list, relevant health information, available dental records or images, insurance information if you plan to use benefits, and any questions you want to discuss.

Will I need X-rays at my first visit?

That depends on your oral health, symptoms, examination, and whether useful recent images are available. Your dentist will recommend only the diagnostic records appropriate for your needs.

How long should I allow for my appointment?

Appointments may last between 45 and 90 minutes depending on the care planned. Call the practice to confirm the expected length of your specific visit.

Do I need to complete forms for every appointment?

Complete the forms requested by the practice and let the dental team know whenever your medications, health history, insurance, or contact information changes. Call before your visit if you are unsure whether updated paperwork is needed.

What are the arrival and cancellation policies?

New patients should arrive 15 minutes early to allow time for any necessary paperwork. If you need to reschedule or cancel, please notify the practice at least 24 hours in advance.

How often should I schedule dental check-ups?

The appropriate schedule varies by patient. Your dentist will recommend an interval based on your oral health, risk factors, and treatment history rather than using one schedule for everyone.

What should I do if I have a dental emergency before my visit?

Call the practice promptly and describe your symptoms or injury. Seek emergency medical care for difficulty breathing or swallowing, uncontrolled bleeding, significant facial trauma, or another potentially life-threatening condition.

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